Terms & Conditions

DNA Locksmith
Last Updated: November 4, 2026

Welcome to DNA Locksmith. These Terms & Conditions govern your access to and use of our website, services, and related communications. By visiting our website, submitting a service request, or using our locksmith services, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using our website or requesting our services.

1. About Our Services

DNA Locksmith provides locksmith services for residential, commercial, and automotive customers.

Our services may include:

• Emergency locksmith services.

• Residential and commercial lockout assistance.

• Automotive lockout services.

• Lock installation, repair, and replacement.

• Broken key extraction.

• Lock rekeying services.

• Key replacement and related assistance.

• Security upgrades and high-security lock installation.

The availability of specific services may depend on your location, technician availability, lock type, and service requirements.

2. Use of Our Website

By accessing our website, you agree to:

• Provide accurate and complete information when submitting inquiries or service requests.

• Use the website only for lawful purposes.

• Avoid submitting false, misleading, or fraudulent information.

• Not attempt to interfere with the website’s security, functionality, or operation.

• Not use the website for unauthorized or harmful activities.

We reserve the right to restrict or terminate access to our website if we identify misuse or violations of these Terms & Conditions.

3. Service Requests and Appointments

Submitting a contact form or service request through our website does not automatically confirm a booking or guarantee service availability.

Our team may contact you to:

• Understand your locksmith requirements.

• Confirm your service location.

• Discuss the requested service.

• Provide an estimated price or quotation.

• Arrange an appointment or emergency service visit.

A service appointment will be considered confirmed only after the necessary arrangements have been communicated and accepted.

4. Emergency Locksmith Services

DNA Locksmith may provide emergency locksmith assistance depending on technician availability and service location.

Please understand that:

• Emergency service response times may vary depending on traffic, weather, distance, and technician availability.

• An estimated arrival time is not a guaranteed arrival time.

• Certain locksmith services may require additional inspection before work can begin.

• Additional repairs or replacement work may be necessary depending on the condition of the lock or security system.

We make reasonable efforts to respond to emergency requests as quickly as possible.

5. Pricing and Estimates

Service pricing may vary depending on the type of locksmith service, lock mechanism, complexity of the issue, required parts, travel distance, and time of service.

Any price or estimate provided before an on-site assessment is subject to confirmation.

If additional work is required beyond the original request, we will communicate the additional costs before proceeding whenever reasonably possible.

Customers are responsible for paying the agreed charges for services provided.

6. Payments

Payment for locksmith services must be made according to the payment terms communicated by DNA Locksmith.

We may accept different payment methods depending on service arrangements and availability.

Customers agree to:

• Pay all applicable service charges.

• Pay for approved additional work.

• Provide accurate billing information when required.

• Complete payment within the agreed timeframe.

Any applicable taxes or additional charges will be communicated as part of the service pricing.

7. Customer Responsibilities

Customers requesting locksmith services are responsible for:

• Providing accurate contact and service location information.

• Describing their locksmith issue as clearly as possible.

• Ensuring they have legal authority to request access to the property or vehicle.

• Providing reasonable proof of ownership or authorization when requested.

• Ensuring our technicians can safely access the service location.

• Informing our team about any relevant security concerns or special circumstances.

DNA Locksmith reserves the right to refuse service if a customer cannot establish appropriate authorization to access the property or vehicle.

8. Service Limitations

Although we aim to provide professional and reliable locksmith solutions, certain situations may limit the available service options.

These may include:

• Severely damaged or malfunctioning locks.

• Specialized or restricted locking systems.

• Existing damage to doors, frames, or locking mechanisms.

• Parts or hardware that are unavailable.

• Conditions that make the requested service unsafe or impractical.

In certain circumstances, additional repairs or replacement may be recommended instead of the originally requested service.

9. Cancellations and Rescheduling

Customers who need to cancel or reschedule an appointment should contact DNA Locksmith as early as possible.

Cancellation or rescheduling arrangements may depend on the service type, technician dispatch status, and any costs already incurred.

If a technician has already been dispatched or work has commenced, applicable charges may apply where previously communicated and legally permitted.

10. Warranty and Workmanship

Any warranty applicable to locksmith services, replacement parts, or installed hardware will be communicated at the time of service.

Warranty coverage may depend on the product manufacturer, type of work performed, and applicable warranty conditions.

Warranty coverage generally does not extend to damage caused by misuse, unauthorized modifications, accidents, normal wear and tear, or circumstances outside our reasonable control.

Please contact us if you experience an issue with work previously completed by our team.

11. Limitation of Liability

DNA Locksmith makes reasonable efforts to provide professional locksmith services and maintain accurate information on its website.

However, to the extent permitted by applicable law, we are not responsible for:

• Delays caused by traffic, weather, emergencies, or circumstances beyond our reasonable control.

• Service interruptions caused by unavailable parts or third-party providers.

• Website downtime or technical issues.

• Inaccurate information supplied by customers.

• Damage or issues resulting from pre-existing defects, improper installation by others, or circumstances outside our control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

12. Third-Party Websites and Services

Our website may contain links to external websites or use third-party tools and services.

These services may operate under their own terms, conditions, and privacy policies.

DNA Locksmith does not control and is not responsible for the content, availability, or practices of external websites and services.

13. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, and other materials, is owned by or used with permission by DNA Locksmith unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use website content without prior written permission.

14. Privacy

Your use of our website and services is also subject to our Privacy Policy.

We may collect and use personal information to respond to inquiries, arrange locksmith services, process requests, and improve our business operations.

For additional details, please review our Privacy Policy.

15. Changes to These Terms & Conditions

DNA Locksmith reserves the right to modify or update these Terms & Conditions at any time.

Changes will be published on this page with an updated Last Updated date.

Your continued use of our website or services after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of the province or territory in Canada where the relevant services are provided, together with applicable federal laws of Canada.

Any disputes arising from the use of our website or services will be handled in accordance with applicable Canadian laws.

17. Contact Information

If you have questions regarding these Terms & Conditions or our locksmith services, please contact us.

DNA Locksmith

Website: https://dnalocksmithinc.ca/

Email : dnalocksmithservice@gmail.com

Phone: +1 (647) 490-519

Location: Canada

We appreciate your trust in DNA Locksmith and look forward to providing professional and dependable locksmith services.